Expert in enterprise CX/UX strategy, architecture and processes, with deep experience in global, cross-functional, cross-cultural team collaboration. Curious about emerging trends and technologies; continuously tweaking best practices and leading design teams to bold, successful user-centric solutions.
fresh or old?
Broad and deep industry experience working with leadership in organizations that want to realize the tremendous potential for design-driven growth, but struggle to advance past design thinking and strategy.
liquid or solid?
Author of ‘Exploring Experience Design’ and other industry books.